Question 1

About us

Accepted Answer

With our special cold brewed coffee, we are proudly present our very best artwork to everyone of you. We want everyone to enjoy coffee at anytime, any places. Simply take a bottle of our cold brew coffee with you, you can drink it right away or heat it up for a fresh hot coffee. 
 
All coffee fresh roasted by Hong Kong coffee roaster. Ensuring you to have the fresh and great quality cup of coffee. Roasting level can also be chosen and tailor-made the coffee bean for you.
- A Better Way To Recharge -

Question 2

Where is our shop?

Accepted Answer

We are now at Shop 33A, 9 Pok Hok Lane, Tai Kok Tsui, Kowloon, Hong 
Kong.

Opening Hours: 07:30-20:00 (M-F), 10:00-20:00 (SS)

Question 3

Who are we and what we can do for you?

Accepted Answer

We are coffee lovers and barista that love drinking coffee as much as you do. With years of experiences and passion, we are now opening this online coffee store to promote our concept towards coffee that we love. 
 
We have our own workshop located in Hong Kong, all coffee bean is fresh roasted after receiving your order. We can provide coffee green bean, roasted coffee bean, coffee ground, drip bag, cold brew filter bag, tools, and numerous things related to coffee.

Question 4

How long will I receive my order?

Accepted Answer

All coffee fresh roasted within 3-4 working days after receiving your order, you should be receiving your order within 1 week.

Question 5

Any free shipping?

Accepted Answer

All items are free shipping upon $80 purchase, $30 shipping fee will be charged if purchase among below $80. Or pick up in MTR station for free.
 
We will normally roast the coffee bean around 3-4 working days after receiving your order. We will ship your product via S.F express and you should be receiving the product within 1 week.

Question 6

How do we roast? Light, medium or dark roasted?"

Accepted Answer

We love light to medium roasted coffee as light roasted coffee can keep most of the fruitiness and sweetness which can give an enjoyable coffee that everyone should love. Other than dark roasted coffee which has more bitterness, we are not likely to roast coffee that dark.
 
All of our coffee are roasted from light to medium (depend on the coffee bean), which is sweet and fruity at the same time.

Question 7

How long the coffee can keep?

Accepted Answer

All of our coffee is fresh roasted after receiving your order, in order to keep the best status and flavor of the coffee bean we recommend to consume within a month from the date it is roasted.

Question 8

What is cold brew coffee?

Accepted Answer

Cold brew coffee is a very simple way of making an enjoyable coffee. For the simplest way of do it, all you need it only a glass jar, coffee bean, grinder, water and a fridge.
 
1) Grind 20g of coffee bean (espresso size)
2) Add 280-300g of room temperature water (ratio 1:14-15)
3) Close the glass jar and put inside the fridge for 10-11 hours
4) Filter the coffee. Enjoy!!!

Question 9

How do I brew my coffee?

Accepted Answer

You can refer to the brewing card inside the box you receive and you should be able to make an enjoyable coffee.
 
Or you can whatspp us at anytime: +852-93303127

Question 10

Please contact us if you have more questions.

Accepted Answer

Whatsapp: +852-93303127
Instagram: @coldbrewfactory
Gmail: thecoldbrewfactory@gmail.com
Website chart: www.coldbrewfactoryshop.com

Question 11

Privacy Policy

Accepted Answer

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

Welcome To Our Specialty Coffee Journey!

Full refund guarantee if it's not your cup of coffee.

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